Shipping policy

Thank you so much for choosing to bring my artwork into your space — it truly means the world to me. I believe art has the power to transform the atmosphere of a home and bring beauty and inspiration into daily life.

Processing & Delivery Times
Please allow 2–5 business days for order processing. Once shipped, delivery typically takes 3–7 business days. During holiday seasons or high-volume periods, shipping may take 5–10 business days. Please note that shipping times are determined by the carrier and may vary. If your package is delayed, I sincerely apologize for the inconvenience on behalf of the carrier.

Shipping Rates

• Free domestic shipping on all orders over $150

• For orders under $150, shipping costs will be calculated at checkout based on your location and selected carrier

• International shipping is available — rates and delivery times will vary by destination and will be shown at checkout

Lost or Damaged Packages
If your order is lost in transit, please contact me at arina@arinalumaart.com  within 48 hours so I can assist you in filing a claim.

All original artworks are shipped fully insured. If damage occurs during transit, please notify me within 48 hours of delivery with clear photos of the artwork and packaging so I can assist you with the insurance claim. Because each original is one-of-a-kind, I cannot provide an identical replacement, but I will work with you on the best possible resolution once the claim is processed.

✨ Please note: originals are unique and cannot be exactly replaced. Insurance claims ensure you are protected if loss or damage occurs.

Customs & Import Fees
Please note: I am not responsible for any customs duties, VAT, or import taxes that may be applied by your country upon delivery.

Fraud & Security Protection

Shipping Address Policy
For your security, all items will be shipped only to the address provided at checkout. I cannot make changes to the shipping address once an order is placed. This applies to all orders, including large or multiple-item purchases.

Order Verification
I reserve the right to verify orders for security purposes. If an order is flagged by the payment processor as potentially fraudulent, I may contact you for confirmation or require additional verification before shipping.

Right to Refuse Service
Orders that cannot be verified, or that appear suspicious, may be canceled and refunded to protect both you as the buyer and myself as the seller.